Rob and Sue Phillips
I am emailing to say we have just hired a car from World Rent A Car at London Heathrow Airport and was amazed at the service we received from the representative. Nothing was too much trouble - such a pleasant young man. The pick up and drop off couldn't have been easier. The car was ideal for us and at a reasonable cost. We will certainly recommend World Rent A Car to friends and use them again ourselves.
World Rent a Car Heathrow - Terms and Conditions of Hire
We request all rental customers fully read and understand the terms and conditions of hire prior to commencing with their vehicle rental with World Rent a Car at London Heathrow Airport.
Vehicle ConditionCondition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.The client accepts responsibility for taking due care and attention of the vehicle. Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the insurance, the excess and any waivers taken. The client becomes responsible for all costs incurred.Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided.In keeping with industry standards and association guidelines, short term vehicle rental does not have a margin of fair wear and tear for damage. A short term rental is any hire for which the duration is less than 90 consecutive days. Therefore any change to the condition of the vehicle during the rental will be the responsibility of the customer.
Opening HoursPlease see the World rent a car Locations tab for local opening hours. Some local holiday variations may apply. Please check with your local office.
Locations may be closed for pickups and returns on public holidays (Bank Holidays including Christmas Day, Boxing and New Years Day. Please check at the time of booking.
DRIVERS AGEOur minimum age requirement is 25 Years. We do offer an opportunity for young drivers aged between 22 and 24 years to hire but this will attract and additional daily surcharge of £95.00 GBP (Excludes Tax). We also require that any young driver will have held their license for a minimum of 2 years without any endorsements to be eligible to hire.
The Young drivers surcharge is not included in the rental price. It is paid at the rental location on collection of your vehicle.
DRIVERS LICENSEWe stipulate that the rental customer must have held a full and valid driving license for a minimum of 2 year with no major endorsements with the maximum no more than 6 points.
For rental customers that hold a full UK driving license, it is a requirement for them to present the photo card along with DVLA code.
For international hire customers, it is important that your driving license is legible and is displayed with the Roman alphabet. In the case that your license is not using the Roman alphabet such as: Arabic, Greek, Russian or Chinese. You will need to apply and have in your possession an International Driving license along with your domestic license.
ADDITIONAL DRIVERWorld Rent a Car offer the opportunity for its hire customers to add additional drivers prior to the commencement of hire. Any additional drivers can also be added once the hire has commenced. There is a charge for each additional driver at £10.00 GBP per driver per day.
INSURANCE COVERAGEWorld Rent a Car offers a range of insurance waiver packages giving rental customers the opportunity to reduce their liabilities. Please contact your local office for prices. Glass and Tyre waiver that you are responsible for any damage to or loss of tyres, windscreens and glass.
Customers should be aware that insurance is provided to cover accidents, not general neglect or damage caused by negligent behaviour. World Rent a Car reserve the right to apply a charge to a customer where it is deemed that the damage caused to the vehicle has resulted because of neglect and or negligent behaviour.
EXCESS REIMBURSEMENT POLICIESCustomers are asked to note that in the case they have purchased a third party excess reimbursement policy, that the customer will be required to cover via their credit card the full excess at the time of hire. In the case of an accident, where the excess becomes payable, this will be charged to the customer's credit card and it is the responsibility of the customer to make a separate insurance claim against their third party insurance policy.
DRIVING WHILST UNDER THE INFLUENCE OF EITHER ALCOHOL OR SUBSTANCESIn the case where a customer has been found guilty of driving under either the influence of alcohol (over the U.K legal Limit) and/or driving under the influence of drugs or illegal substances. World Rent a Car consider the insurance to be null and void and as such any costs relating to the recovery and reinstatement of the vehicle in the custody of the hire will be deemed due and payable by the hirer.
TOWING / ROOF RACKSWorld Rent a Car do not permit or authorise the towing of any trailers, caravans or any other vehicle utilising a World Rent a Car, car (or van) This also includes Roof Racks
DEPOSITSYou will be required to present a valid credit card in the main drivers name (noting debit cards are not accepted for deposits) to cover any agreed excess. In the event that you have purchased one of World Rent a Car's excess reduction packages, you will still be required to provide your credit card details to allow World Rent a Car to take a pre-authorisation to cover any motoring offences or traffic violations that occur during the period of hire.
In the event that you arrive to pick up your hire vehicle and you are unable to provide a valid credit card in the main drivers name that does not have sufficient credit limit to cover the selected excess and any agreed further charges, the hire will be deemed as cancelled but all hire charges (prepaid or due on the day) will be deemed as due.
SPECIAL EQUIPMENT / OPTIONAL EXTRASWorld Rent a Car offer a full range of optional extras to make your hire experience more comfortable and enjoyable. A brief selection of our optional extras and safety equipment along with charges are detailed below: Child Booster Seat,Child Toddler Seat,GPS - Satellite Navigational System,Wifi Dongles,Bluetooth handsfree Please ask your rental office for price. We would ask our customers to note that we advise for you to prebook any optional extras/safety equipment prior to you booking to guarantee availability. All optional extras can be paid for (subject to availability) at the local rental location.
BREAKDOWN ASSISTANCEYour hire with World Rent a Car will include full breakdown/roadside assistance. In the event of a breakdown or issue, the contact number for the relevant breakdown service is inside your car (typically on Rental Agreement) and will be included within your rental documentation. In the case that you are unable to make contact with the nominated breakdown assistance company, please contact the World Rent a Car location that issued your rental vehicle.
FUEL POLICYWorld Rent a Car operate a fair like for like policy, this means that you are required to bring your vehicle back with the same level of fuel as at the start of your hire. Please note that if the vehicle is returned with a high level of fuel as at the commencement of the hire, no refunds can be made. In the event that the vehicle is returned with less full then as at then commencement of the hire, a fuelling charge will apply of £2.95 Plus VAT GBP per litre.
We do request where possible that customers return the vehicles with the fuel set in line with the levels of the commencement of the hire.
MIS-FUELINGPrior to you rental commencing you will be advised on the fuel type of your vehicle. In the event that the vehicle is miss fuelled - the customer filling the vehicle up with the wrong fuel type, any charges relating to rectification of the vehicle and the recovery of vehicle will be applied to the customer. Customers are asked to note that mis-fuelling of a vehicle is not covered under insurance policies.
MileageUnlimited mileage allowance for all short term rentals, except;
- Where vehicles are taken abroad in which case 100 miles per day maximum mileage allowance. Excess mileage is £0.50 per mile (including VAT).
- Rentals are subject to a maximum of 2,000 miles within each and every 28 day period, excess miles will be charged at £0.25 per mile (including VAT).
- Where a Limited Mileage Vehicle Group* has been purchase. A limit of 100 miles per day applies. Anything over this distance incurs a £0.25 per mile (including VAT) extra charge. Unlimited mileage can be purchased at an extra cost of £75.00 (including VAT) per day. *Limited Mileage Groups will usually be identifiable by the vehicle description.
CROSS BORDER TRAVELWorld Rent a Car permit cross border travel to the following countries:
- Andorra *, Austria *, Belgium *, Denmark *, Finland *, France *, Germany *, Gibraltar *, Iceland *, Ireland *, Italy *, Liechtenstein *, Luxembourg *, Netherlands *, Norway *, Portugal *, San Marino *, Spain *, Sweden *, Switzerland *
- Permission for Cross border channel must be requested prior to the commencement of hire. The provision of cross border travel will be charged at the daily rate + 50% and mileage restrictions may apply. There will also be additional charges for relevant insurances, break down and recovery packs and vehicle repatriation insurance.
- Customers should note that if vehicles are taken cross border without permission, World Rent a Car will reserve the right to charge the customer in full, any fees that are deemed due as a result of the unauthorised cross border channel and apply a fine of £1000 GBP.
TAX RATEAll hire charges and additional extras included tax/VAT at the rate of 20% or Current VAT Rate.
CREDIT AND DEBIT CARDSWorld Rent a Car are pleased to accept the following credit and debit cards:
- Visa Debit
Once again we would ask customers to note that for the purpose of excess deposit and pre-authorisations covering motor offences and traffic violations that we can only accept valid credit cards in the name of the main driver. Debit cards can be used for general purchases including the cost of the hire and incidentals such as optional extras.
Fines, Penalties and Administration ChargesIt is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a World rent a car location is involved in administering the violation an administration fee of £78.00 will be charged for each and evry occurance. The charge is location specific, please check with the renting branch for details. This also includeds speeding in our vehicles This is a non waiverable fee.
Early Returns/Unused Rental DaysNo refunds (partial or full) will be given for charges ended early.
One way RentalsWhere offered, an additional fee for one way rentals is chargeable.
Rental ExtensionsPlease note that it may not always be possible for the hiring branch to extend the hire. Where the branch agree to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Delivery and CollectionA delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details. Please note is it customer responsibilty to make sure vehcile is parked safely and parking is paid for, Customer are liable for any damages caused until a memebr of staff from World rent a car collect vehcile.
FORM(S) OF IDIn order to protect our vehicle fleet, provide cost effective insurance and protect our customers we are required to request several forms of identification and validate these forms of identification. World Rent a Car requires at least two forms of valid photo identification. These are to include your photo driving license (along with counterpart where necessary), your passport and or your national identity card.
For customers from the United Kingdom, we also require a further proof of address (matching your driving license) Acceptable proofs of address will include a utility bill such as gas, electric or telephone. Bank and or Credit Card statements are also accepted.
Customers are asked to note that only valid documents will be accepted which will be view/assessed by World Rent a Car counter staff. No copies or scans will be accepted.
Customers are also asked to note that World Rent a Car undertake document validation checks, security checks and may refer to rental databases, blacklists checks and credit reference agencies.
CAR TYPESWorld Rent a Car will endeavour to supply the vehicle of your choice noting that the vehicles displayed on our website may be replaced with similar models from other motor manufacturers. In the event that we are unable to supply the vehicle of your choice we will endeavour to provide you with an alternative vehicle that meets your requirements. Please note that we are not in a position to guarantee a particular make/model or colour of any vehicle unless otherwise stipulated.
RENTAL VOUCHERSIf you have made your booking via a car rental broker site, price comparison site or travel agency, they will have provided you with a rental voucher detailing your reservation. You will be required to bring a printed version of this voucher with you and present it prior to the commencement of the hire. For online customers that have booked through www.worldrentacar.co.uk, you will also receive a booking voucher - please bring this with you at the time of hire. Customers are asked to note that in the event that any details provided to a third party organisation to obtain a booking with World Rent a Car prove to be incorrect, World Rent a Car reserve the right not to honour the booking and that no refunds will be due.There also is a charge of £5.88 per re print of voucher.
SMOKINGWorld Rent a Car offers a full non-smoking fleet of vehicles. Under British law it is prohibited for any customers to smoke in a hire vehicle. In the case that it is believed that a vehicle has been smoked in during the hire period either by the driver and or passengers, a defumication charge will be levied at £100 GBP - Please do not smoke in our vehicles.
VALETINGAll World Rent a Car vehicles are provided in a clean and prechecked condition. In the case that a vehicle is returned in a less than satisfactory condition and requires a full valet, a valeting charge will be made of £45 GBP Depending on vehcile size £145.00 GBP for MPV/Commercial/Prestage.
Vehicle TrackersSome of our vehicles contain tracking devices which will be used in accordance with our data protection policy.
CANCELLATION POLICYWorld Rent a Car operates a fair cancellation policy.
For cancellations up to 72 hours prior to the commencement of the hire a full refund will be issued for hires made directly with World Rent a Car (directly at location or online through www.worldrentacar.co.uk).
In the case the cancellation is received in less than 72 hours the cancellation charge of full value of rental will be applied.
In the case when no notification of cancellation is received, the full cost of the hire will become due and payable.
Customers are asked to note that all cancellations will only be accepted if received in writing and acknowledged. In the event that you require to cancel your booking, please email firstname.lastname@example.org
REFUND POLICYIn the case that a refund is deemed due, refunds will be processed within 7/21 working day (if not sooner). There will be no refunds for customers that do not collect their vehicle (no shows), along with customers that fail to present valid documentation or have a valid credit card in the name of the main driver with adequate credit limit at the time of the hire commencing.
COMPLAINTSAt World Rent a Car, we endeavour to provide the very best in customer care and service. In the case where you have a complaint, we commit to deal with this quickly and effectively ensuring minimum impact. Complaints can be made to our customer service centre by email to email@example.com or in person at the hire location that issued your vehicle.Complaints received after this period may not be considered.
PARTICULARS OF BUSINESSWorld Rent a Car at Heathrow is operated under franchise agreement by:
CINQUE LTD TRADING AS WORLD RENT A CAR HEATHROW
1 SUN STREET
Cinque LTD is registered in the United Kingdom under company number 08592701 and is registered for VAT - VAT Registration Number 175488661
CONTACT USWorld Rent a Car Heathrow
London Heathrow Marriott Hotel
Phone: 0044 (0) 208 897 9256